Microsoft Windows Update FAQ

Do I need this update?
Yes. In addition to feature and functionality improvements, this update contains important and necessary security patches for your computer.

How soon do I need to get it applied?
Very soon. Due to how Microsoft is handling support on Windows 10, they require all workstations to be at a minimum feature update version. This means that the update we are applying will need to be deployed before April 2019, otherwise your computer will no longer be compliant and could become vulnerable to security issues.

Are all my workstations going to be updated?
Not necessarily. This particular update is for Windows 10 users. People using Windows 7 will not be affected. However, as you probably know Windows 7 will be going End of Life (EOL) at the end of the year, so it is imperative that we get those workstations upgraded to Windows 10 or replaced (depending on age).

Will all Windows 10 workstations be updated?
Again, not necessarily. If you purchased a new workstation recently, it may already have this update applied. Or, in some cases, a user may have applied it manually. Only workstations running an older, and soon to be EOL version of Windows 10, will be updated.

Can I delay this update?
Unfortunately, outside of extenuating circumstances, this is not possible. Due to Microsoft’s update policy, we’ve already delayed it as long as we could to ensure it was properly vetted, stable and safe. In order to ensure your workstation remains secure, we must apply necessary security updates like this.

You normally do updates every month and don’t send out these emails. Why is this different?
Excellent question. For the most part, it isn’t very different. We are basically just applying a big package of updates. But since the process the following morning can be different, with the message about your computer “getting ready”, we wanted to be proactive in letting our clients understand why this process is a big different.

Will all of my applications work?
Almost certainly. You will still be running Windows 10, it will simply be a newer iteration of it (e.g. 1803, 1809). Almost all applications should work just as well if not better on this update as they did before it. There may be some instances where older legacy applications have issues. Reaching out to the vendor to check may make sense in these instances, as they may also have an update that is required to be applied as well.

What if something goes wrong?
We are taking every precaution to ensure that this does not happen. Part of this is rolling out the updates slowly to all of our clients to ensure that, in the unlikely case something goes wrong during the update, we will be ready and available to quickly get it resolved.

What if I have a very special situation and need to delay this?
Under limited circumstances, we can work with you and try and determine if/why the update would need to be delayed and find a viable solution. But as mentioned earlier, we need to ensure everyone has been upgraded by April 2019. If you believe there is some critical issue that could cause problems with this, please reach out to your Network Admin or CAM.

OK, I’m ready to proceed with the update. How much downtime will I have?
Ideally, none. As mentioned in the email you received, we will be doing this update after hours, so 99% of the work will be done before your employees arrive the next morning. Outside of a brief delay (a minute or so) when they first log back in, there should be no impact in their time. However, this can only be done if ALL users leave their computer powered on and logged in over the week. If this does not happen, and the update process happens the next time they login, it could require downtime during normally business hours – as much as two hours.

Do they need to leave it powered on and logged in all week?
Yes, or until they receive the update complete message on their screen. We plan to roll these updates out in stages to ensure everything goes as smoothly as possible for all users and all clients. So some users may be updated on Monday, some Tuesday, etc. So please make sure to leave the computers powered on and logged in (locking it is OK).

Will we have to do this again?
Yes. As discussed, Microsoft has changed the support and update process with Windows 10. Unlikely previous versions where you had a major OS release and, maybe, some service packs that come out every few years, Microsoft has moved to a bi-annual major update package process. In order to be fully supported, you need to be on one of the latest versions. So as time goes on, additional major update packages will need to be applied, but the process here should be the same.

What if I have other questions or concerns that haven’t been addressed here?
Not a problem, we would be more than happy to discuss them with you. Please reach out to your Network Admin and they can help you out.