Careers

Systems Support Specialist

Category:

Computer and Information Technology


Education:

Bachelor's Degree


Experience:

Mid Career (2+ years of experience)


Work city:

Sarasota, FL


Duration:

Full Time


Created:

17/05/2013


SouthTech is seeking a Systems Support Specialist in the Helpdesk group to provide tier one and tier two support to external clients.

This position offers candidates a chance to join an established company that provides continued opportunities for growth and professional development. The working environment promotes strong values and encourages employee development, diversity, and requires customer service excellence. SouthTech offers an attractive compensation and benefits package, including 401(k) plan, health and life insurance and paid time off (PTO).

Qualifications:

  • Excellent communication and interpersonal skills, as direct communication with clients and co-workers is essential
  • Minimum of an associate\\\'s degree, bachelor\\\'s degree preferred, in an IT curriculum.
  • 3 to 5+ years of IT helpdesk experience
  • Must exhibit strong analytical and customer service skills
  • Requires knowledge of Windows-based computers: hardware and software components
  • Experience with support of mobile devices (Android, iOS, Windows) for business use
  • Training/practical knowledge of networking principles, LAN, remote access, TCP/IP and security configurations required
  • Willingness to be on-call for support issues during non-business hours
  • Multi-tasking and organizational skills a must
  • Lead technologist experience on an on-going or project basis preferred
  • Willingness to work within a team environment, yet capable of working independently with minimal supervision
  • Microsoft certifications are a plus

Salary will be commensurate with applicable skills sets, certification(s) and experience.

All selected candidates are subject to a satisfactory background check.

This position may require limited travel in the local area.

Serious candidates should apply by submitting their resumes via this site.

Duties

  • Responsible for receiving, logging and responding to client calls for technical assistance
  • Providing level one or level two technical support and performing troubleshooting, problem diagnosis, resolution, or escalation
  • Providing technical assistance in setup, installation and configuration of hardware and software
  • Performing daily, weekly and monthly managed services tasks and distributing client reports
  • Assess and troubleshoot client needs and provide recommendations for solutions
  • Work directly with end users and executive management
  • Trouble ticket assessment and assignment and working with team members to coordinate timely resolution
  • Willingness to be on-call for support issues during non-business hours

Sarasota is the Place to Work and Play

This video, produced for the 2016 State of Jobs Conference, is a great showcase of the local business and educational environment in Sarasota.

View Our Case Study