SouthTech News and Events

We are at an “End of Life for Support” for Microsoft Office 2007

Microsoft Office 2007

We are at an “End of Life for Support” for Microsoft Office 2007. This means there will be no new security updates, non-security updates, free or paid assisted support options, or online technical content updates. Clients still using Office 2007 products and services should contact us to start moving to newer Microsoft solutions like Office 365. 

Jessica Crouch Joins the SouthTech Team!

We are so excited to welcome Jessica to the SouthTech family!

Jessica Crouch

Jessica is from McPherson, Kansas, but she's been in Florida for a little over a year now. As an intern with SouthTech, she prepares new computers and helps out with tasks around the office. Jessica is also a personal trainer at LA Fitness.

Welcome aboard, Jessica! Happy to have you on the team.

Doyin Adeoba Joins the SouthTech Team!

We are so excited to welcome Doyin to the Unified Communications Team!

Doyin Adeoba

Doyin is originally from Sarasota but moved to Palmetto when she was about five years old. Previously a Star2Star team member, Doyin is a Voice Implementation Specialist here at SouthTech.

Fun fact: Doyin is a licensed massage therapist with a degree in Computer Information Systems. Whether it's at the spa or in her line of IT work, Doyin enjoys helping people work out little aches and pains. She has a large list of interests, including yoga, working out, aromatherapy, basketball (Go Golden State Warriors!) and spending time with friends and family.

"Oh, and music is like air to me."

Welcome to the team, Doyin! Happy to have you on board.

Hurricane Preparedness & Disaster Recovery

hurricane 

SouthTech recommended solutions that have built in backup and disaster recovery functionality:

1.    Office 365 Email - Email is hosted by Microsoft in redundant data centers and is routinely backing up your email. In the event your office is not accessible, users should be able to access their email from any location where they have internet access (home or public Wi-Fi).

2.    PowerView Backup/Disaster/Recovery (BDR) Service – An onsite device that takes backups of your server, and then sends a copy offsite nightly. Should onsite equipment at your office become unusable (flood, etc.), the offsite copy can be utilized as a virtual server temporarily until we can restore an onsite server for normal use.

3.    PowerView Voice (Star2Star Phone System) – PowerView Voice has built in disaster recovery. Should your physical equipment at your office be offline, calls will still flow to your voicemails, then they can be retrieved from your cell phone or other internet capable device. We can also have your office phones forwarded to your cell phones automatically should the outage be for more than just a few hours. This would allow staff to take calls on their cell phones as they come into their office phone numbers.

Hurricane Prepared Checklist - to be used when storm is forecasted to impact your business area:

Equipment Preparation:

  • Disconnect power and cables to all technology equipment.  
    • In the event of flooding or rain entering your facility, having your equipment disconnected from power sources will help in preventing damage to the equipment. 
    • Please label/tag all equipment and cables and consider taking pictures to ease in re-setup after storm.
  • If possible, move any technology equipment to an elevated area that is secured (locked closet, vault, etc.), and consider covering the equipment with waterproof material.
    • If secured area is not available in the facility, please consider moving the equipment to a secure offsite facility.

Other important considerations:

  • Consider re-evaluating internal organization disaster recovery plan
  • Internal review of insurance prior to storm’s landfall
  • Take pictures and/or videos of technology equipment and facilities for insurance purposes in the event of damage
  • If equipment cannot be secured within your facility, below is a list of the most critical equipment containing data for your business that should be taken offsite:
    • Server unit – most data that is business critical will reside here. Consider taking offsite if unsure of facility’s security during storm
    • Computer towers and/or laptop computers (hard drives potentially containing important data)
    • Backup devices and their storage (external hard drives, etc.). If you’re not using a third-party backup device, then consider taking any externally attached hard drives from server

How to engage SouthTech Support:

  • Weather permitting, SouthTech will be open during normal business hours leading up to the storm and inclement weather.
    • Safety of our personnel will be our top priority and depending on the storm track, technician availability may be limited to emergency only situations. 
  • To engage SouthTech’s support teams, please call (941)- 953-7455, option 2. We will be prioritizing our work based on levels of business disruption and order of request.
  • If storm reaches critical status in the Sarasota area, a voicemail will need to be left asking for follow-up. 
    • Email will not be responded to until after the storm has passed and offices are operational again.

SouthTech Hires Brett King

Brett King

Intern extraordinaire Brett King has joined the SouthTech team as a Systems Support Specialist! Brett joined us for the third time as an intern this summer, and we were so blown away by his work, we knew we needed to have him as an official member of the SouthTech team.

Welcome, Brett!

Get to Know Brett

SouthTech Repeats on Pioneer 250 Category of CRN’s MSP500 List

CRN Tech Elite 250

 

SouthTech repeated on the Pioneer 250 category of CRN’s 2017 Managed Service Provider 500 list!

The MSP500 is CRN’s annual list recognizing the top managed service providers in North America. The list is broken down into three groups: the Elite 150 are largely traditional, enterprise-focused resellers that have a significant managed service offering; the Pioneer 250 have a business model heavily weighted toward managed services; and the all new Managed Security 100 highlights MSSPs/resellers with a significant managed security practice.

Brian Panico Joins the SouthTech Team as a CAM

Brian Panico

The SouthTech team is growing! We'd like to officially welcome Brian to the SouthTech family as our newest CAM. Brian is originally from Massachusetts but has been in Florida for 29 years now. He enjoys golfing, boating and coaching his son's flag football team.

We're thrilled to have Brian on the team. Be sure to give him a warm welcome!

SouthTech Achieves Blue Partner Status with Datto

Datto Blue Partner

Datto is the leading provider of total data protection solutions for businesses around the world. Founded in 2007, they provide business continuity, disaster recovery and backup solutions. We’ve been a Datto partner since 2011 and are so proud to have achieved Blue Partner Status this year!

Blue Partner Status is the highest classification provided by Datto. This classification level represents the top 5% of partners worldwide. We are dedicated to protecting your business critical data and look forward to utilizing our Blue Partner benefits to better serve you.

Learn More

SouthTech Hosts The War for Your Data, a Cybersecurity Seminar

War for Your Data

SouthTech hosted a cyber security seminar June 20 dubbed “The War for Your Data.”

The seminar was a chance for clients and others in the community to learn about the risks facing business and personal data. Agents from the FBI spoke at the event, as well as Rob Krug from internet security company SonicWall and Mike Semel of security consulting firm Semel Consulting

Learn More

Place the Partner Testimonial: Paul Hoffman - SouthTech

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