Your IT infrastructure drives your business. It is being used directly or indirectly by every person in and outside your business. It needs to be available 24×7 and be running as efficiently as possible. For this to happen, both your computer and communication systems must be maintained constantly. Too often maintenance becomes the tasks for “when you have some available time” or left to third-party vendor control. In your journey to IT Paradise, these tasks must become a critical component where proactive services become as important, or more, than reactive support. Keep issues from happening rather than fixing them afterwards.
A proper maintenance plan will include: