Unified Communications Systems are Advancing

Which UC System is the Right Fit for Your Company?

Unified Communications Systems are Advancing

Not all unified communications (UC) systems are alike. In fact, there is incredible variety between systems. Because each system is so different from the next, it can be very challenging to decide which one is the right fit for your company. Most businesses will be best served by a UC solution that shares a particular set of characteristics, however.

Reliability is perhaps the most important aspect of a UC solution. If a business can’t communicate, its operations cease and financial loss ensues. The best UC solutions guarantee 99.999% uptime reliability and can back up the guarantee with quality assurance. Ideally, a solution should also provide ways to proactively maintain and protect call quality as well.

Cost is another major consideration. UC solutions offer numerous ways for businesses to reduce cost. Line pooling, whereby a single set of “lines” are shared between all of a company’s locations is very effective at reducing costs. The best solutions will run on virtually any bandwidth of sufficient strength, preventing users from having to pay for an expensive proprietary network. Low cost hardware is also an important consideration. The ideal solution will offer pricing flexibility (i.e. per seat or per line pricing and low upfront cost options) so that your company can choose what works best for you.

Functionality is critical because you will want to get the most out of your new system. Some of the most important features to consider are those that enhance mobility. Find Me/Follow Me, softphones, the ability to use extensions at remote locations, and more all give employees more freedom. Sheer number of features is also important. The best UC solutions include fax, instant messaging, conferencing, video, presence management, and more. Ease of use should also be taken into consideration. Ideal solutions make all of their features accessible from a single, user-friendly interface.

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