SouthTech, a leading systems integrator providing managed service solutions to businesses since 1994, has an exciting career opportunity for a highly motivated individual who is ready to move ahead in a progressive industry. We are focused on helping our clients succeed by understanding their unique technology requirements and developing a fully customized program to care for their data and voice networks.

SouthTech is seeking an energetic intern who can work a flexible schedule (approximately 20 – 30 Hours a week) for at least 90 calendar days from their start date. The internship may be extended out further if both parties agree, and we are willing to work with any level college student interested in information technology. The internship is paid and there are many opportunities to gain valuable practical experience. Interns must be able to demonstrate solid communication and organizational skills so that they are able to work within a team-focused environment. It is expected that all client interactions will be performed at the highest level of customer service and professionalism. They will work very closely with other technical resources and the Management team to ensure internal SouthTech team areas and our clients are supported. They must be able to both document and effectively communicate the technical steps they’ve taken during their work day. The position relies on instructions and pre-established guidelines to perform the functions of the job, working under the supervision of a team lead or manager.

This position offers internship candidates a chance to take part in the day to day operations of an established technology company that provides continued opportunities for growth and professional development. The working environment promotes strong values and encourages employee development, diversity, and requires customer service excellence.

Essential Duties and Responsibilities:

• Assisting engineers on client projects
• Creating technical documentation and schematics
• Gathering operational metrics for management
• Helping the support team solve technical support issues/requests
• Sales support and data entry
• Some interaction with clients
• Technical preparation of newly purchased client equipment prior to field deployment by an engineer
• Transportation of client equipment to from their offices

Qualifications:

• Proficiency in usage of Microsoft Office suites
• Proficiency in usage of Microsoft Operating Systems
• Analytical problem-solving skills
• Interpersonal communication skills
• Passion for working in a team environment
• Reliable transportation and valid driver’s license

SPECIAL CONSIDERATION GIVEN TO CANDIDATES WITH THE BELOW QUALIFICATIONS:

• Installation of Apple/MAC operating systems
• Active Directory and how it works in domain environments
• Security software such as Anti-Virus, Anti-Malware, etc.
• Basic networking concepts and/or LAN troubleshooting
• Basic data security concepts
• Microsoft Hosted Exchange (365)

All selected candidates are subject to a satisfactory background check. This position will require limited travel in the local area. Serious candidates should send their resumes to HR@southtech.com or fax them to 941-306-4756.

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SouthTech, a leading systems integrator providing managed service solutions to businesses since 1994, has an exciting career opportunity for a highly motivated individual who is ready to move ahead in a progressive industry.  We are focused on helping our clients succeed by understanding their unique technology requirements and developing a fully customized program to care for their data and voice networks.

SouthTech is seeking a Service Coordinator, responsible for working closely with other team members in gathering resources required to complete a small job project from start to finish.  This includes assisting in the formulation of the plan to complete projects, scheduling delivery and implementation with clients appropriately to execute the plan on time and on budget. 

This position offers candidates a chance to join an established company that provides continued opportunities for growth and professional development. The working environment promotes strong values and encourages employee development, diversity, and requires customer service excellence. SouthTech offers an attractive compensation and benefits package, including 401(k) plan, health and life insurance, and paid time off (PTO).

Essential Duties and Responsibilities:

• Coordinating, Scheduling, & Oversight of Internal and External Projects
• Liaising with all the employees that are involved in the project
• Keeping a close watch on the budgets of each small job project 
• Being involved in the project through completion
• Helping in the execution of the project
• Reviewing project time detail and compare to budget
• Be a hands-on person, as help could be required at any time of the day
• Quick in solving issues as any delay may stall the whole process
• Ensure highest level of client service and satisfaction.
• Other duties as assigned

Qualifications:

• Minimum of a High School Diploma or equivalent
• Project or dispatching based certifications or equivalent experience preferred
• 1-plus years of project management experience
• Basic understanding of technology industry and technology terms is a plus
• Willingness to work within a team environment, yet capable of working independently with minimal supervision
• Strong Interpersonal & Communication skills, as direct communication with clients and co-workers is essential
• Excellent problem-solving skills
• Exceptional organizational skills
• Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint). 
• Ability to define and follow procedures
• Ability to keep all parties on task
• Must be detail oriented and have the ability to multi-task.
• Valid driver’s license and reliable transportation required
• Prior service/project coordination in Managed IT Service Provider industry preferred

Salary will be commensurate with applicable skills sets, certification(s) and experience.

All selected candidates are subject to a satisfactory background check.

This position will require limited travel in the local area.

Serious candidates should send their resumes to HR@southtech.com

SouthTech, a leading systems integrator providing managed service solutions to businesses since 1994, has an exciting career opportunity for a highly motivated individual who is ready to move ahead in a progressive industry. We are focused on helping our clients succeed by understanding their unique technology requirements and developing a fully customized program to care for their data and voice networks.

SouthTech is seeking an experienced Systems Engineer to provide technology service and support to external SouthTech clients. Systems Engineers assist in the installation, troubleshooting and maintenance of client networks and are responsible for incoming reactive and proactive services requests. Work performed will be both onsite at client offices, and remote from SouthTech’s service desk, and will include tests/evaluations of network systems to eliminate problems and make improvements. System Engineers work both independently and as part of a team to address client submitted service requests, analyzing technical issues promptly, and working to resolve service team Level 1 escalations. The position relies on instructions and pre-established guidelines to perform the functions of the job, working under the supervision of a team lead or manager.

This position offers candidates a chance to join an established company that provides continued opportunities for growth and professional development. The working environment promotes strong values and encourages employee development, diversity, and requires customer service excellence. SouthTech offers an attractive compensation and benefits package, including 401(k) plan, health and life insurance, HSA accounts, and paid time off (PTO).

Essential Duties and Responsibilities:

• Resolution of incoming service requests/calls/tickets from clients
• Resolution of Level 1 escalations
• Assess and troubleshoot client needs and provide recommendations for solutions
• Visit client sites as needed (sometimes multiple clients in a single day)
• Work directly with client end users, internal team and managers.
• Willingness to be on-call for support issues during non-business hours
• Ticket and Task Management
• Other duties as assigned

Qualifications:

• Minimum of 5 years of technical experience (3 if MSP Experience)
• Excellent communication skills
• Willingness to work within a team environment, yet capable of working independently with minimal supervision
• Reliable transportation, valid driver’s license, clean Driving Record, and insurable under SouthTech’s automobile policy
• Pass background check
• Excellent problem-solving skills in a wide range of technical areas such as VMWare, Hyper-V, SQL, Terminal Servers, Active Directory, Exchange, Cloud/Hosted Services, MS Office 365, Windows 10, VPN
• Thorough understanding of workstations, and servers
• Understanding of all aspects of LAN environments – TCP/IP, subnets, routing, SMTP, DNS and DHCP, switch and firewall configurations.
• Experience with and/or certification(s) with Microsoft solutions (Active Directory, Exchange and server/desktop operating systems, and Office Suites)
• Experience with and/or certification(s) with engineering/administrating VMWare and/or Microsoft Hyper-V environments
• Experience with and/or certification(s) with engineering/administrating VoIP environments, POE switches, QoS configurations
• Understanding of SANs/storage arrays (iSCSI, FC, in clustered environments)
• Knowledge of currently supported Microsoft operating systems & office suites
• Relevant certifications benefiting this position a plus: CompTIA A+, Network +, Security+, MCP MCSA/MCSE, CCNA Salary will be commensurate with applicable skills sets, certification(s)

All selected candidates are subject to a satisfactory background check.

This position will require travel in the local area.

Serious candidates should send their resumes to HR@southtech.com.